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All Systems Operational
Udemy Business
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Operational
Udemy.com (Marketplace)
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2025
No incidents reported today.
Nov 19, 2025
No incidents reported.
Nov 18, 2025
Resolved -
The Cloudflare-related impact has been resolved. All systems are functioning as expected, and the incident is now cleared.
Nov 18, 15:13 UTC
Nov 18, 15:13 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 18, 12:56 UTC
Nov 18, 12:56 UTC
Update -
Service disruption.
This issue began at 11:48 UTC. Our partner Cloudflare is experiencing a problem that affects logins to Udemy and Udemy Business, password resets, and video playback.
You may see errors when trying to sign in or watch content.
It's still ongoing, we will share more updates as they come in.
Thank you for your patience.
Nov 18, 12:11 UTC
This issue began at 11:48 UTC. Our partner Cloudflare is experiencing a problem that affects logins to Udemy and Udemy Business, password resets, and video playback.
You may see errors when trying to sign in or watch content.
It's still ongoing, we will share more updates as they come in.
Thank you for your patience.
Nov 18, 12:11 UTC
Identified -
Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it.
This may impact both Udemy business and Udemy.com
Symptoms are resetting passwords and viewing videos on the site.
Nov 18, 12:10 UTC
This may impact both Udemy business and Udemy.com
Symptoms are resetting passwords and viewing videos on the site.
Nov 18, 12:10 UTC
Nov 17, 2025
No incidents reported.
Nov 16, 2025
No incidents reported.
Nov 15, 2025
No incidents reported.
Nov 14, 2025
No incidents reported.
Nov 13, 2025
No incidents reported.
Nov 12, 2025
Completed -
The scheduled maintenance has been completed.
Nov 12, 20:19 UTC
Nov 12, 20:19 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 19:00 UTC
Nov 12, 19:00 UTC
Update -
Update – November 12, 2025
Earlier today, a maintenance notice was posted in error with an incorrect time zone. The correct maintenance window is November 12, 2025, from 11:00am to 1:00pm PT (19:00 to 21:00 UTC). We apologize for any confusion.
Nov 12, 14:26 UTC
Earlier today, a maintenance notice was posted in error with an incorrect time zone. The correct maintenance window is November 12, 2025, from 11:00am to 1:00pm PT (19:00 to 21:00 UTC). We apologize for any confusion.
Nov 12, 14:26 UTC
Scheduled -
Reporting Dashboards and Data Exports Unavailable – November 12
We will be performing scheduled maintenance on November 12, 2025, from 11:00am to 1:00pm PT (19:00 to 21:00 UTC). During this time, reporting dashboards, data exports, and automated reports may be temporarily unavailable.
What to expect:
• Access to reporting dashboards and data exports may be limited during the maintenance window.
• Automated reports may be delayed.
We recommend saving your work before maintenance begins. All services will resume once maintenance is complete.
Thank you for your patience as we work to improve our systems.
Nov 12, 14:25 UTC
We will be performing scheduled maintenance on November 12, 2025, from 11:00am to 1:00pm PT (19:00 to 21:00 UTC). During this time, reporting dashboards, data exports, and automated reports may be temporarily unavailable.
What to expect:
• Access to reporting dashboards and data exports may be limited during the maintenance window.
• Automated reports may be delayed.
We recommend saving your work before maintenance begins. All services will resume once maintenance is complete.
Thank you for your patience as we work to improve our systems.
Nov 12, 14:25 UTC
Nov 11, 2025
No incidents reported.
Nov 10, 2025
No incidents reported.
Nov 9, 2025
No incidents reported.
Nov 8, 2025
No incidents reported.
Nov 7, 2025
Resolved -
Resolved – Instructor Announcement Metrics – Partial Data Delay
Start time: October 20, 2025
Resolved: November 7, 2025, 16:31 UTC
We’ve resolved the issue that caused some instructor announcement metrics to show incomplete or zero delivery data between October 20 and November 6.
All affected data has now been restored, and announcement delivery and analytics are updating normally.
During this period, announcements were successfully delivered to learners, but instructors saw missing or incorrect delivery counts in their dashboards. This visual issue has now been corrected.
We appreciate your patience while our teams worked to restore accurate metrics.
Nov 7, 16:54 UTC
Start time: October 20, 2025
Resolved: November 7, 2025, 16:31 UTC
We’ve resolved the issue that caused some instructor announcement metrics to show incomplete or zero delivery data between October 20 and November 6.
All affected data has now been restored, and announcement delivery and analytics are updating normally.
During this period, announcements were successfully delivered to learners, but instructors saw missing or incorrect delivery counts in their dashboards. This visual issue has now been corrected.
We appreciate your patience while our teams worked to restore accurate metrics.
Nov 7, 16:54 UTC
Monitoring -
Instructor Announcement Metrics – Partial Data Delay
Start time: October 20, 2025
We identified an issue affecting instructor announcement metrics. Some instructors may notice missing or incomplete data for “Delivered,” “Opened,” or “Clicked” events in announcements sent between October 20 and November 6, 2025.
Our engineering teams have resolved the underlying issue and are in the process of restoring the missing data.
Impact:
• Announcements are being delivered successfully.
• Analytics for affected announcements may appear incomplete until the restoration process is finished.
• Metrics for new announcements are updating as expected.
We are continuing to monitor system performance and will provide an update (by Nov 7th at the latest) once all historical data has been fully restored.
Nov 6, 18:17 UTC
Start time: October 20, 2025
We identified an issue affecting instructor announcement metrics. Some instructors may notice missing or incomplete data for “Delivered,” “Opened,” or “Clicked” events in announcements sent between October 20 and November 6, 2025.
Our engineering teams have resolved the underlying issue and are in the process of restoring the missing data.
Impact:
• Announcements are being delivered successfully.
• Analytics for affected announcements may appear incomplete until the restoration process is finished.
• Metrics for new announcements are updating as expected.
We are continuing to monitor system performance and will provide an update (by Nov 7th at the latest) once all historical data has been fully restored.
Nov 6, 18:17 UTC
Update -
We are continuing to investigate this issue.
Nov 6, 00:23 UTC
Nov 6, 00:23 UTC
Update -
We are continuing to investigate this issue.
Nov 6, 00:22 UTC
Nov 6, 00:22 UTC
Investigating -
We are aware of an issue where some promotional and educational announcements are showing as delivered to 0 students, even when courses have enrolled students. Our team is actively investigating the root cause and working to resolve this as quickly as possible.
We will provide an update by tomorrow at the latest.
If you are experiencing this issue, please contact Support and provide specific examples (including announcement IDs, course IDs, and screenshots if possible). Your reports will help us with our investigation.
Thank you for your patience and understanding.
Nov 6, 00:21 UTC
We will provide an update by tomorrow at the latest.
If you are experiencing this issue, please contact Support and provide specific examples (including announcement IDs, course IDs, and screenshots if possible). Your reports will help us with our investigation.
Thank you for your patience and understanding.
Nov 6, 00:21 UTC
Nov 6, 2025