SSO Login failures

Incident Report for Udemy

Resolved

Resolved – SSO Login Issues
August 5, 2026 | 06:53 UTC – 08:44 UTC
We have resolved an issue that affected SSO-based login for some Udemy Business users. During this window, a subset of users experienced login failures when attempting to authenticate via SSO.
The issue was caused by a degradation in a third-party identity service and has been fully resolved.
We apologize for the inconvenience and are taking steps to improve our detection and response for similar third-party disruptions in the future.
Posted Aug 05, 2026 - 22:42 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 05, 2026 - 18:44 UTC

Update

We are continuing to work on a fix for this issue.
Posted Aug 05, 2026 - 07:50 UTC

Identified

We are seeing reports of SSO login failures of Udemy Business users. Our engineers have been aware of the issue and are now working to resolve it.

Users may see the error message "We’re experiencing some issues with our website" while logging in via SSO.
Posted Aug 05, 2026 - 07:48 UTC
This incident affected: Udemy Business.