Course completion ratio is not updated

Incident Report for Udemy

Resolved

This incident has been resolved.
Posted Apr 02, 2026 - 18:19 UTC

Update

We’re seeing gradual recovery in the course completion ratio. We will continue to monitor the results.
Posted Apr 01, 2026 - 10:04 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 30, 2026 - 23:09 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 30, 2026 - 16:09 UTC

Investigating

We are investigating an issue where learner course progress appears as less than 100% in reports and dashboards, despite the fact that they have already received completion certificates. Our engineering team is currently working to resolve it.
Posted Mar 30, 2026 - 10:07 UTC
This incident affected: Udemy Business.