{
  "page": {
    "id": "l6t26zgc3vff",
    "name": "Udemy",
    "url": "https://status.udemy.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Udemy Business","created_at":"2022-12-08T23:24:12.262Z","updated_at":"2026-09-08T19:47:57.901Z","position":1,"description":"Udemy Business Platform","showcase":false,"start_date":"2022-12-08T00:00:00.000Z","id":"k5s8sf046kxm","group_id":null,"page_id":"l6t26zgc3vff"},{"status":"operational","name":"Udemy.com (Marketplace)","created_at":"2022-12-08T23:24:43.397Z","updated_at":"2026-09-08T19:47:57.917Z","position":2,"description":"Our marketplace / learner website","showcase":false,"start_date":"2022-12-08T00:00:00.000Z","id":"zhm87pjp4mwg","group_id":null,"page_id":"l6t26zgc3vff"}],
  "incidents": [{"name":"Checkout \u0026 Payment Issues","status":"resolved","created_at":"2026-09-08T18:46:34.873Z","updated_at":"2026-09-08T19:47:57.972Z","monitoring_at":"2026-09-08T19:25:39.144Z","resolved_at":"2026-09-08T19:47:57.954Z","impact":"none","shortlink":"https://stspg.io/hd986z34v1bz","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"none","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-08T18:46:34.864Z","reminder_intervals":null,"id":"kcfdrgsq2mw4","page_id":"l6t26zgc3vff","incident_updates":[{"status":"resolved","body":"The issue affecting payment processing on Udemy and Udemy Business Team Plans has been resolved. Checkout and payment processing are now operating normally.\n\nIf you previously encountered an error during checkout, please try your purchase again. If you continue to experience any issues, please contact our support team for assistance.\n\nWe sincerely apologize for the disruption and thank you for your patience.\nSeptember 8, 2026 | 1:47 PM MT","created_at":"2026-09-08T19:47:57.954Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-08T19:47:57.954Z","display_at":"2026-09-08T19:47:57.954Z","deliver_notifications":true,"tweet_id":null,"id":"h8qqdh5phbf4","incident_id":"kcfdrgsq2mw4","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"partial_outage","new_status":"operational"},{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"We have applied an additional fix for the issue affecting payment processing on Udemy and Udemy Business Team Plans and are actively monitoring to confirm full recovery.\n\nSome users may still experience occasional errors at checkout. If this happens, please try again in a few minutes.\n\nNext Update: Within 30 minutes, or sooner once full resolution is confirmed.\n\nWe appreciate your patience and apologize for the inconvenience.\n\nSeptember 8, 2026 | 1:25 PM MT","created_at":"2026-09-08T19:25:39.144Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-08T19:25:39.144Z","display_at":"2026-09-08T19:25:39.144Z","deliver_notifications":true,"tweet_id":null,"id":"jk1b9k4b89sk","incident_id":"kcfdrgsq2mw4","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"partial_outage","new_status":"partial_outage"},{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"🟡 Update — Identified\n\nWe have identified the root cause of the payment processing errors currently affecting checkout on Udemy and Udemy Business Team Plans. Our engineering and infrastructure teams are actively working to implement a fix.\n\nImpact: Customers attempting to complete purchases, enroll in subscriptions, or add Team Plan seats may continue to experience errors or timeouts during checkout.\n\nNext Update: We will provide another update within 30 minutes, or sooner if service is restored.\n\nWe apologize for the disruption and appreciate your continued patience.\n\nSeptember 8, 2026 | 1:06 PM MT","created_at":"2026-09-08T19:08:21.834Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-08T19:08:21.834Z","display_at":"2026-09-08T19:08:21.834Z","deliver_notifications":true,"tweet_id":null,"id":"k162f0yb6wtr","incident_id":"kcfdrgsq2mw4","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"partial_outage","new_status":"partial_outage"},{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an issue affecting checkout and payment processing on Udemy. Some users may be experiencing errors or failures when attempting to complete a purchase.\n\nOur engineering team has identified the issue and is actively working on a resolution. We will provide updates as they become available.\n\nImpact: Customers attempting to check out or make a purchase may encounter errors.\nStatus: Investigating — engineering teams are engaged.\n\nWe apologize for the inconvenience and appreciate your patience. If you need immediate assistance, please contact our support team.\n\nSeptember 8, 2026 | 12:31 PM MT","created_at":"2026-09-08T18:46:34.973Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-08T18:46:34.973Z","display_at":"2026-09-08T18:46:34.973Z","deliver_notifications":true,"tweet_id":null,"id":"9gwv2f0j5rp7","incident_id":"kcfdrgsq2mw4","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"operational","new_status":"partial_outage"},{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Udemy Business","created_at":"2022-12-08T23:24:12.262Z","updated_at":"2026-09-08T19:47:57.901Z","position":1,"description":"Udemy Business Platform","showcase":false,"start_date":"2022-12-08T00:00:00.000Z","id":"k5s8sf046kxm","page_id":"l6t26zgc3vff","group_id":null},{"status":"operational","name":"Udemy.com (Marketplace)","created_at":"2022-12-08T23:24:43.397Z","updated_at":"2026-09-08T19:47:57.917Z","position":2,"description":"Our marketplace / learner website","showcase":false,"start_date":"2022-12-08T00:00:00.000Z","id":"zhm87pjp4mwg","page_id":"l6t26zgc3vff","group_id":null}]},{"name":"Resolved – SSO Login Disruption","status":"resolved","created_at":"2026-09-03T19:41:04.000Z","updated_at":"2026-09-03T20:14:54.635Z","monitoring_at":"2026-09-03T20:03:27.835Z","resolved_at":"2026-09-03T20:14:26.060Z","impact":"none","shortlink":"https://stspg.io/ksx7lgydhz31","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"none","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-03T19:41:04.000Z","reminder_intervals":null,"id":"krj339l0v66f","page_id":"l6t26zgc3vff","incident_updates":[{"status":"resolved","body":"The recent release causing SSO login issues has been rolled back, and login functionality has returned to normal. This incident is now resolved. We apologize for any inconvenience this may have caused.","created_at":"2026-09-03T20:14:26.060Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T20:14:26.060Z","display_at":"2026-09-03T20:14:26.060Z","deliver_notifications":true,"tweet_id":null,"id":"1pdb731kx11d","incident_id":"krj339l0v66f","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"We've rolled back the recent release that was causing SSO login issues, and we're seeing login errors return to normal levels. We're continuing to monitor closely to confirm the issue is fully resolved.","created_at":"2026-09-03T20:03:27.835Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T20:03:27.835Z","display_at":"2026-09-03T20:03:27.835Z","deliver_notifications":true,"tweet_id":null,"id":"zv459fpjyq09","incident_id":"krj339l0v66f","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We've narrowed down a likely cause of the SSO login issues and are rolling back a recent release as a corrective action. We're monitoring closely and will provide an update shortly.","created_at":"2026-09-03T19:56:05.616Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T19:56:05.616Z","display_at":"2026-09-03T19:56:05.616Z","deliver_notifications":true,"tweet_id":null,"id":"b89tfjb3jzq8","incident_id":"krj339l0v66f","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We've narrowed down a likely cause of the SSO login issues and are rolling back a recent release as a corrective action. We're monitoring closely and will provide an update shortly.","created_at":"2026-09-03T19:41:04.487Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T19:55:05.208Z","display_at":"2026-09-03T19:41:04.000Z","deliver_notifications":true,"tweet_id":null,"id":"4w2895pdy31v","incident_id":"krj339l0v66f","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Udemy Business","created_at":"2022-12-08T23:24:12.262Z","updated_at":"2026-09-08T19:47:57.901Z","position":1,"description":"Udemy Business Platform","showcase":false,"start_date":"2022-12-08T00:00:00.000Z","id":"k5s8sf046kxm","page_id":"l6t26zgc3vff","group_id":null}]},{"name":"Investigating Web Login Application Errors","status":"resolved","created_at":"2026-08-23T17:02:59.986Z","updated_at":"2026-08-24T01:26:03.188Z","monitoring_at":null,"resolved_at":"2026-08-24T01:26:03.174Z","impact":"none","shortlink":"https://stspg.io/qt64dpcs6xwc","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"none","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-23T17:02:59.977Z","reminder_intervals":null,"id":"5sy0bt6hxx4k","page_id":"l6t26zgc3vff","incident_updates":[{"status":"resolved","body":"Our engineering team has resolved the issue affecting logged-in learners on Udemy.com. Users were experiencing application errors on the homepage and My Learning page when accessing the site via desktop web browsers.\n\nA fix has been fully deployed and the issue is no longer occurring. No action is required on your end.\n\nWe apologize for the disruption and thank you for your patience.","created_at":"2026-08-24T01:26:03.174Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-24T01:26:03.174Z","display_at":"2026-08-24T01:26:03.174Z","deliver_notifications":true,"tweet_id":null,"id":"zxgn7zm64y3q","incident_id":"5sy0bt6hxx4k","custom_tweet":null,"affected_components":[{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"Our site is currently experiencing a stability issue — our engineering team is currently working to resolve it.\n\nThis may impact Udemy.com learners accessing the platform via desktop web browsers.\n\nSymptoms are login failures and client-side application errors when attempting to access the site on desktop browsers (Chrome, Firefox, Brave).\n\nRecommended Workaround:\nThe mobile experience is unaffected. You can continue accessing your courses using the Udemy Mobile App or a mobile web browser while we work on a resolution.\n\nOur team has identified the root cause and a fix is currently in review. We will provide a further update within the next hour.\n\nFor live status updates, please subscribe to our status page.\n\nWe appreciate your patience.","created_at":"2026-08-24T00:51:06.496Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-24T00:51:06.496Z","display_at":"2026-08-24T00:51:06.496Z","deliver_notifications":true,"tweet_id":null,"id":"y5l27hdss1xx","incident_id":"5sy0bt6hxx4k","custom_tweet":null,"affected_components":[{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating reports of users encountering an application error (\"client-side exception\") when loading the Udemy web login page.\n\nWorkaround:\nThe Udemy Mobile App (iOS and Android) is fully operational and unaffected by this issue. Impacted learners and instructors are advised to log in via the mobile app while we work on a fix for web access.\n\nWe are actively working with engineering to resolve this as quickly as possible. We will continue to post updates within the next hour or as soon as new information becomes available.","created_at":"2026-08-24T00:18:55.930Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-24T00:18:55.930Z","display_at":"2026-08-24T00:18:55.930Z","deliver_notifications":true,"tweet_id":null,"id":"2tnjghs5xrpb","incident_id":"5sy0bt6hxx4k","custom_tweet":null,"affected_components":[{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"operational","new_status":"partial_outage"}]},{"status":"investigating","body":"We are investigating reports of some users being unable to log in to Udemy. Our engineering team is actively working on a fix. We will provide updates as more information becomes available.","created_at":"2026-08-23T17:03:00.052Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-23T17:03:00.052Z","display_at":"2026-08-23T17:03:00.052Z","deliver_notifications":true,"tweet_id":null,"id":"fbbh42mqqyms","incident_id":"5sy0bt6hxx4k","custom_tweet":null,"affected_components":[{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Udemy.com (Marketplace)","created_at":"2022-12-08T23:24:43.397Z","updated_at":"2026-09-08T19:47:57.917Z","position":2,"description":"Our marketplace / learner website","showcase":false,"start_date":"2022-12-08T00:00:00.000Z","id":"zhm87pjp4mwg","page_id":"l6t26zgc3vff","group_id":null}]},{"name":"SSO Login failures","status":"resolved","created_at":"2026-08-05T07:48:58.000Z","updated_at":"2026-08-05T22:42:22.753Z","monitoring_at":"2026-08-05T18:44:33.713Z","resolved_at":"2026-08-05T22:42:22.736Z","impact":"major","shortlink":"https://stspg.io/c0s961nk72jj","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-05T07:48:58.000Z","reminder_intervals":null,"id":"ydz7vz8hjppm","page_id":"l6t26zgc3vff","incident_updates":[{"status":"resolved","body":"Resolved – SSO Login Issues\nAugust 5, 2026 | 06:53 UTC – 08:44 UTC\nWe have resolved an issue that affected SSO-based login for some Udemy Business users. During this window, a subset of users experienced login failures when attempting to authenticate via SSO.\nThe issue was caused by a degradation in a third-party identity service and has been fully resolved.\nWe apologize for the inconvenience and are taking steps to improve our detection and response for similar third-party disruptions in the future.","created_at":"2026-08-05T22:42:22.736Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-05T22:42:22.736Z","display_at":"2026-08-05T22:42:22.736Z","deliver_notifications":true,"tweet_id":null,"id":"tdc59qm1qlv6","incident_id":"ydz7vz8hjppm","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"major_outage","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-08-05T18:44:33.713Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-05T18:44:33.713Z","display_at":"2026-08-05T18:44:33.713Z","deliver_notifications":true,"tweet_id":null,"id":"cv97381szz77","incident_id":"ydz7vz8hjppm","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"major_outage","new_status":"major_outage"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2026-08-05T07:50:01.250Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-05T07:50:01.250Z","display_at":"2026-08-05T07:50:01.250Z","deliver_notifications":true,"tweet_id":null,"id":"ngmtm346669x","incident_id":"ydz7vz8hjppm","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"degraded_performance","new_status":"major_outage"}]},{"status":"identified","body":"We are seeing reports of SSO login failures of Udemy Business users. Our engineers have been aware of the issue and are now working to resolve it.\n\nUsers may see the error message \"We’re experiencing some issues with our website\" while logging in via SSO.","created_at":"2026-08-05T07:48:58.152Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-05T07:57:27.500Z","display_at":"2026-08-05T07:48:58.000Z","deliver_notifications":true,"tweet_id":null,"id":"t8y8whw3j9pk","incident_id":"ydz7vz8hjppm","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Udemy Business","created_at":"2022-12-08T23:24:12.262Z","updated_at":"2026-09-08T19:47:57.901Z","position":1,"description":"Udemy Business Platform","showcase":false,"start_date":"2022-12-08T00:00:00.000Z","id":"k5s8sf046kxm","page_id":"l6t26zgc3vff","group_id":null}]},{"name":"Media Processing Delays","status":"resolved","created_at":"2026-06-24T18:46:01.857Z","updated_at":"2026-06-24T22:28:47.359Z","monitoring_at":null,"resolved_at":"2026-06-24T22:28:47.340Z","impact":"none","shortlink":"https://stspg.io/jxb7cwsyg6zy","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-24T18:46:01.845Z","reminder_intervals":null,"id":"4tlc05s77kkf","page_id":"l6t26zgc3vff","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-06-24T22:28:47.340Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T22:28:47.340Z","display_at":"2026-06-24T22:28:47.340Z","deliver_notifications":true,"tweet_id":null,"id":"8rbxmhq7m8yg","incident_id":"4tlc05s77kkf","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"operational","new_status":"operational"},{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"We are currently aware of an issue where some media uploads may experience extended processing times. Uploaded media, including videos and images, may remain in a “Processing” state longer than expected.","created_at":"2026-06-24T18:56:55.687Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T18:56:55.687Z","display_at":"2026-06-24T18:56:55.687Z","deliver_notifications":true,"tweet_id":null,"id":"xn3csmjl1rsj","incident_id":"4tlc05s77kkf","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"operational","new_status":"operational"},{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"We are currently aware of an issue where some video uploads may experience extended processing times. Uploaded videos may remain in a \"Processing\" state longer than expected.\nWho is impacted: Instructors uploading video content on the platform.","created_at":"2026-06-24T18:46:01.926Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T18:46:01.926Z","display_at":"2026-06-24T18:46:01.926Z","deliver_notifications":true,"tweet_id":null,"id":"tsbqxq2mxt9g","incident_id":"4tlc05s77kkf","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"operational","new_status":"operational"},{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Udemy Business","created_at":"2022-12-08T23:24:12.262Z","updated_at":"2026-09-08T19:47:57.901Z","position":1,"description":"Udemy Business Platform","showcase":false,"start_date":"2022-12-08T00:00:00.000Z","id":"k5s8sf046kxm","page_id":"l6t26zgc3vff","group_id":null},{"status":"operational","name":"Udemy.com (Marketplace)","created_at":"2022-12-08T23:24:43.397Z","updated_at":"2026-09-08T19:47:57.917Z","position":2,"description":"Our marketplace / learner website","showcase":false,"start_date":"2022-12-08T00:00:00.000Z","id":"zhm87pjp4mwg","page_id":"l6t26zgc3vff","group_id":null}]},{"name":"Issues with course and subscription purchases","status":"resolved","created_at":"2026-05-27T11:01:23.352Z","updated_at":"2026-05-27T11:30:43.243Z","monitoring_at":null,"resolved_at":"2026-05-27T11:30:43.223Z","impact":"minor","shortlink":"https://stspg.io/mbkqkzbq0zly","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-27T11:01:23.343Z","reminder_intervals":null,"id":"1r5v1hw717b6","page_id":"l6t26zgc3vff","incident_updates":[{"status":"resolved","body":"We have resolved the issue on our site, and performance is back to normal. We appreciate your patience.","created_at":"2026-05-27T11:30:43.223Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-27T11:30:43.223Z","display_at":"2026-05-27T11:30:43.223Z","deliver_notifications":true,"tweet_id":null,"id":"vg7lhjr2nydp","incident_id":"1r5v1hw717b6","custom_tweet":null,"affected_components":[{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"Our site is experiencing an issue with purchasing courses and subscriptions - We're looking into this, and we'll report back as more information becomes 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Systems are now back to normal, and services are running as expected.\n\nWe’ll keep monitoring closely, but things are looking good on our side.","created_at":"2026-05-08T17:57:14.551Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-08T17:57:14.551Z","display_at":"2026-05-08T17:57:14.551Z","deliver_notifications":true,"tweet_id":null,"id":"lx0c90zfwpmp","incident_id":"dtxrdzcckx4c","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"degraded_performance","new_status":"operational"},{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-05-08T17:55:43.531Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-08T17:55:43.531Z","display_at":"2026-05-08T17:55:43.531Z","deliver_notifications":true,"tweet_id":null,"id":"z0jl10hxs4g9","incident_id":"dtxrdzcckx4c","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We are seeing recovery in all impacted areas of our site. We are continuing to monitor for any further issues.","created_at":"2026-05-08T10:01:26.730Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-08T10:01:26.730Z","display_at":"2026-05-08T10:01:26.730Z","deliver_notifications":true,"tweet_id":null,"id":"bgs3s713pzkj","incident_id":"dtxrdzcckx4c","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"Amazon is starting to recover according to the latest updates, but we are seeing some elevated errors again. We are continuing to monitor.","created_at":"2026-05-08T06:06:07.559Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-08T06:06:07.559Z","display_at":"2026-05-08T06:06:07.559Z","deliver_notifications":true,"tweet_id":null,"id":"j5687kv4mprd","incident_id":"dtxrdzcckx4c","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Service disruption.\n\nWe are currently stable but still open to impact from the AWS issues. AWS is currently trying to restore a cooling system that caused an overheating event within the datacenter. Next schedule update is around 10pm PT.\n\nYou may see errors when trying to sign in or watch content.\n\nIt's still ongoing, we will share more updates as they come in.\n\nThank you for your patience.","created_at":"2026-05-08T03:30:28.046Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-08T08:51:36.156Z","display_at":"2026-05-08T03:30:28.000Z","deliver_notifications":true,"tweet_id":null,"id":"bd9cdnf5p4lm","incident_id":"dtxrdzcckx4c","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are currently experiencing service disruptions due to a third-party infrastructure issue. Some users may experience degraded performance or intermittent errors.\n\nCurrent status:\nWe have identified the root cause and are working with our infrastructure provider to restore full service. We are seeing signs of recovery and expect continued improvement.\n\nWe apologize for the inconvenience and will provide updates as the situation progresses.","created_at":"2026-05-08T02:12:41.747Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-08T02:12:41.747Z","display_at":"2026-05-08T02:12:41.747Z","deliver_notifications":true,"tweet_id":null,"id":"7cczg217kfyl","incident_id":"dtxrdzcckx4c","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"operational","new_status":"degraded_performance"},{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"operational","new_status":"degraded_performance"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-05-08T01:55:09.710Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-08T01:55:09.710Z","display_at":"2026-05-08T01:55:09.710Z","deliver_notifications":true,"tweet_id":null,"id":"gcg2bhjky83m","incident_id":"dtxrdzcckx4c","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"operational","new_status":"operational"},{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an issue that may affect some logged-in users. Our engineering team is actively working to resolve it. We will provide updates as more information becomes available.","created_at":"2026-05-08T01:19:31.939Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-08T01:19:31.939Z","display_at":"2026-05-08T01:19:31.939Z","deliver_notifications":true,"tweet_id":null,"id":"0czwr2y03k1m","incident_id":"dtxrdzcckx4c","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"operational","new_status":"operational"},{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Udemy Business","created_at":"2022-12-08T23:24:12.262Z","updated_at":"2026-09-08T19:47:57.901Z","position":1,"description":"Udemy Business Platform","showcase":false,"start_date":"2022-12-08T00:00:00.000Z","id":"k5s8sf046kxm","page_id":"l6t26zgc3vff","group_id":null},{"status":"operational","name":"Udemy.com (Marketplace)","created_at":"2022-12-08T23:24:43.397Z","updated_at":"2026-09-08T19:47:57.917Z","position":2,"description":"Our marketplace / learner website","showcase":false,"start_date":"2022-12-08T00:00:00.000Z","id":"zhm87pjp4mwg","page_id":"l6t26zgc3vff","group_id":null}]},{"name":"Site is degraded","status":"resolved","created_at":"2026-05-05T12:23:44.748Z","updated_at":"2026-05-05T19:31:11.236Z","monitoring_at":"2026-05-05T17:15:19.564Z","resolved_at":"2026-05-05T19:31:11.225Z","impact":"none","shortlink":"https://stspg.io/8c360mnmp8qz","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"none","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-05T12:23:44.742Z","reminder_intervals":null,"id":"g667065b66bc","page_id":"l6t26zgc3vff","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-05-05T19:31:11.225Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-05T19:31:11.225Z","display_at":"2026-05-05T19:31:11.225Z","deliver_notifications":true,"tweet_id":null,"id":"rq018mcdyhwk","incident_id":"g667065b66bc","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"major_outage","new_status":"operational"},{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"major_outage","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-05-05T19:27:50.930Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-05T19:27:50.930Z","display_at":"2026-05-05T19:27:50.930Z","deliver_notifications":true,"tweet_id":null,"id":"09bxycts7ytj","incident_id":"g667065b66bc","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"major_outage","new_status":"major_outage"},{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"major_outage","new_status":"major_outage"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-05-05T17:15:19.564Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-05T17:15:19.564Z","display_at":"2026-05-05T17:15:19.564Z","deliver_notifications":true,"tweet_id":null,"id":"xvft4h8lb6h6","incident_id":"g667065b66bc","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"major_outage","new_status":"major_outage"},{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"Our site is experiencing a stability issue - 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Performance has returned to normal across the platform. Our engineering team has confirmed stability and will continue to monitor as a precaution.\nThank you for your patience while we worked to address this.","created_at":"2026-04-20T16:25:20.489Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-20T16:25:20.489Z","display_at":"2026-04-20T16:25:20.489Z","deliver_notifications":true,"tweet_id":null,"id":"m7vqbsx6b4tn","incident_id":"f5md7l2h5407","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"degraded_performance","new_status":"operational"},{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are seeing signs of recovery following earlier performance degradation across the platform.\n\nUsers should experience improved load times, and services are stabilizing. Our engineering team continues to monitor closely to ensure full resolution.\n\nWe will provide another update once monitoring is complete or if any changes occur.","created_at":"2026-04-20T16:14:49.555Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-20T16:14:49.555Z","display_at":"2026-04-20T16:14:49.555Z","deliver_notifications":true,"tweet_id":null,"id":"qwjn04c6wxhj","incident_id":"f5md7l2h5407","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-04-20T16:03:15.294Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-20T16:03:15.294Z","display_at":"2026-04-20T16:03:15.294Z","deliver_notifications":true,"tweet_id":null,"id":"dsz44b8n0nv7","incident_id":"f5md7l2h5407","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.","created_at":"2026-04-20T15:45:14.192Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-20T15:45:14.192Z","display_at":"2026-04-20T15:45:14.192Z","deliver_notifications":true,"tweet_id":null,"id":"s7phyblp2cdl","incident_id":"f5md7l2h5407","custom_tweet":null,"affected_components":[{"code":"k5s8sf046kxm","name":"Udemy Business","old_status":"operational","new_status":"degraded_performance"},{"code":"zhm87pjp4mwg","name":"Udemy.com (Marketplace)","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Udemy Business","created_at":"2022-12-08T23:24:12.262Z","updated_at":"2026-09-08T19:47:57.901Z","position":1,"description":"Udemy Business Platform","showcase":false,"start_date":"2022-12-08T00:00:00.000Z","id":"k5s8sf046kxm","page_id":"l6t26zgc3vff","group_id":null},{"status":"operational","name":"Udemy.com (Marketplace)","created_at":"2022-12-08T23:24:43.397Z","updated_at":"2026-09-08T19:47:57.917Z","position":2,"description":"Our marketplace / learner website","showcase":false,"start_date":"2022-12-08T00:00:00.000Z","id":"zhm87pjp4mwg","page_id":"l6t26zgc3vff","group_id":null}]}]
}